Privacy Policy

---

The Victory Bangkok Hotel

Effective Date: 10 Jun 2025
Last Updated: 30 Mar 2026

At The Victory Bangkok Hotel ("we," "us," "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a reservation, or use our services, including our online booking system.

Please read this policy carefully to understand our views and practices regarding your personal data.

1. Information We Collect

We may collect the following types of personal information to provide and improve our services:

• Contact and Identity Information: Name, phone number, email address, residential address, passport number, or national ID number (as required by local law).
• Booking and Stay Information: Check-in/out dates, number of guests, room preferences, special requests (e.g., dietary restrictions, room type), and your stay history.
• Payment Information: Credit/debit card number, expiration date, CVV code, billing address, and transaction details.
• Account Information: If you create an account on our website, we collect your username and encrypted password.
• Technical and Usage Information: IP address, browser type and version, language settings, pages viewed, cookies, and information about the device you use to access our site.
• Information from Third Parties: If you book through an agent, tour operator, or online travel agency (OTA), we may receive your information from these business partners.
• Sensitive Data: In limited cases, we may collect health information (e.g., allergies) for your safety during your stay, or images from CCTV cameras for security purposes. We will only collect this with your explicit consent or as permitted by law.

2. How We Collect Information

We collect information through the following channels:

• Directly from you: When you fill out forms on our website (booking forms, newsletter sign-ups), create an account, or contact us via email or phone.
• Automatically: When you browse our website, we use cookies and similar tracking technologies to collect usage data.
• From other sources: Such as business partners (e.g., OTAs), social media platforms (if you interact with us there), or public authorities.

3. How We Use Your Information (Purpose and Legal Basis)

We use your personal information for the following purposes:

4. Disclosure of Your Information

We may share your information with the following categories of recipients:

• Within our Corporate Group: For internal administrative purposes and to manage loyalty programs.
• Third-Party Service Providers (Data Processors): We engage trusted partners to perform functions on our behalf, such as:
  • Online booking engine providers.
  • Payment gateways and processors.
  • Customer relationship management (CRM) systems.
  • Email marketing platforms.
  • IT and cloud hosting services.
• Business Partners: Such as travel agents or tour operators through whom you made your booking.
• Public Authorities: When we are legally required to do so, such as for immigration reporting, to respond to a court order, or to cooperate with law enforcement.

5. Cookies

Our website uses cookies to enhance user experience and analyze site traffic. Cookies are small text files stored on your device. You can set your browser to refuse cookies, but this may limit your ability to use certain features of our website, such as the online booking system. For more detailed information, please see our Cookie Policy.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (e.g., for tax, accounting, or legal reporting obligations, which may be up to 5-10 years). After this period, your data will be securely deleted or anonymized.

7. Data Security

We implement appropriate technical, administrative, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. This includes using Secure Socket Layer (SSL) encryption to protect payment transactions.

8. Your Rights

Depending on your jurisdiction (e.g., under the GDPR or PDPA), you may have the following rights regarding your personal data:

• The Right to Access: Request a copy of the personal information we hold about you.
• The Right to Rectification: Request that we correct inaccurate or incomplete information.
• The Right to Erasure (Right to be Forgotten): Request that we delete your personal information, subject to certain legal exceptions.
• The Right to Object: Object to the processing of your data for direct marketing purposes.
• The Right to Withdraw Consent: If we are processing your data based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the information below.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer (DPO) at:

• Data Protection: The Victory Bangkok Hotel
• Email: rm@the-victory.com
• Phone: +662-640-0200
• Address: 35,37,39 Soi Sri Ayutthaya 12, Sri Ayutthaya Road Rajthevee, Bangkok 10400 Thailand.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

By using our website and making a reservation, you acknowledge that you have read and understood this Privacy Policy.